ITS (Information Technology Service) 24-hour service phone: 88816555

Address of the"Beiwai Tong"Card Service Centre: 1st floor lobby of the East Campus Information Building (formerly the Teaching and Learning Building);

Address of West Campus Branch of "Beiwai Tong" Card Service Centre: in the Chess Room on the first floor of the Faculty and Staff Activity Centre.

Business Name

Services

contact details

note

Wired network

(Teaching and research office area, student dormitory area, staff family area)

Wired network access, maintenance and billing services; free network equipment and small indoor and outdoor network wiring construction services for teaching and research offices; consulting on information technology wiring solutions for new and renovated buildings

Card Centre

24-hour service on the ground floor of the Information Building

88816555

Unified authentication account and password for wired and wireless networks

Wireless network (teaching and research office area, student dormitory area) bfsu-wlan (telecommunication service)

BFSU-iWLAN (university service)

Wireless network access, maintenance and accounting services; free wireless network equipment services in teaching and research office areas; free wireless equipment rental in student dormitory areas in accordance with the application process

Card Centre

24-hour service telephone

88816555

BFSU and BFSU Secure are unaware authentication; BFSU web is a portal authentication method.

Computer lab management, colocation (school east and west campus data centres, over 100 building extensions)

Provide hardware maintenance services such as server room fibre optics, cabling, server colocation, server room environment monitoring, UPS, precision air conditioning, blades, storage, servers, etc.

Card Centre

24-hour service telephone

88816555

Phasing out server hardware hosting and providing virtual machine cloud services for server deployment

Web-based information service

User DNS domain name resolution, website domain name application, server NTP clock service, VPN remote access service, virtual server hosting service, secondary website group service

88816546

88816601

Units using the school's secondary website group template are only responsible for content management and no personalised changes are made to the website template

Network security services

Firewall port opening service, campus network egress bandwidth, routing service, intrusion detection abnormal traffic management, network virus monitoring, authentication billing issues, campus network IP address allocation, DHCP dynamic address allocation, Ipv6 network service

88816579

88816555

It is recommended that all departments purchase network printers, and when installing them, they need to contact the Card Centre first and assign a fixed IP address before they can be used properly

Network Infrastructure Extension Services

Fibre-optic cable laying and building network planning, wireless network support for large-scale events, on-site network video broadcasting for meetings or events, video conference system of the Ministry of Education, on-site and off-site remote video teaching network support

88816579

88816555

Outsourcing of outdoor and medium and large-sized wiring services in schools, with the user units applying for funding sources and the Information Technology Centre being responsible for technical solution support

Mobile Phone Signal Boosting Service

Planning, construction co-ordination, base station construction and wifi management for the laying of mobile phone signal enhancement cables on campus by three telecommunication operators: China Telecom, China Unicom and China Mobile.

24-hour service telephone

88816555

If you encounter a bad mobile phone signal, please contact each telecom service provider by phone to complain, China Telecom 10000, China Unicom 10010, China Mobile 10086

Account and application services

Unified numbering of campus personnel, review of email application accounts, data synchronisation and interface development of various departmental business systems; data centre database construction, review of off-campus notifications for Digital North

88816546

88816601

In 2015, we mainly promoted the development of school data standards, the construction of the basic personnel database, the unified query of personal information, and the interfacing of the information systems of teaching affairs and scientific research.

One Card Service

User card opening, card replacement, subsidy issuance, batch card opening, self-service recharge, self-service enquiry, self-service transfer, self-service payment of electricity and network fees, etc.; pos machine, access control, circle deposit machine and other special network equipment management, and the construction bank special network docking

Card Centre

Information Building, ground floor

service call

88816602

Self-service devices provide a number of self-service, such as loss of phone, web, WeChat, laptop, counter and other methods of loss of money

Multimedia production

Video filming and production of all kinds of school news, courses, lectures and activities, and production of all kinds of multimedia resources.

88816253

Booking is required for live video recording of various events

Sound recordings

Various audio productions for teaching, exams, etc.

88816249

digital recording

Teaching resource

Including management and maintenance services of teaching platforms such as Blackboard and U-Teaching, classifying, cataloguing, uploading and maintaining various teaching resources

88816848

Language laboratory

22 listening rooms in the Information Building

5 listening rooms in the main teaching building

5 listening rooms in the Business School Building

Information Building: 88816745

Main Building Division: 88816572

Western Hospital Branch: 88816391

All classroom scheduling is managed by the Academic Affairs Office and the Information Technology Centre is responsible for equipment technical support

Due to the high concentration of activities on weekends and evenings, please make reservations in advance.

Auditorium and Lecture Theatre, Information Building

Auditorium services for 1,000 persons and lecture theatre services for 300 persons

88816378

Closed-circuit television

Independent cable TV service on campus, including more than 20 foreign language satellite programmes, covering teaching, research, office, student dormitory area, staff's family area, Beiwai Hotel, Foreign Research Institute and so on.

88816579

24-hour service telephone

88816555

The family area is able to watch Gehua Cable TV programmes and our satellite TV programmes. You cannot receive foreign language satellite programmes without a set-top box.

Internet Protocol Television IPTV

psipTV on-campus foreign language satellite television programmes are available on the network; iTV6 off-campus general satellite television channels are broadcast over the IPv6 network

88816579,

88816555

To access iTV6, you need to be on an ipv6 network and have the ipv6 protocol installed.

Computer repair

Maintenance of public computers and network equipment in teaching and research office areas, not facing personal and family areas

88816555

For equipment under warranty, please contact the Asset Management Office for repair by the supplier.

Service Complaints

Operational coordination

Complaints and operational coordination of various delivery services, with the central office responsible for the day-to-day work of the department

Yang Hongbo 88816593

Ma chaopeng 88816554

Please describe the complaint incident in as much detail as possible. The Centre will deal with serious service incidents publicly and seriously.